Terms and conditions

27.11.2019

Store

Forest Outcomes, FI0203491-7, (here after Webshop) offers products to individuals within the European Union. All prices are VAT inclusive. We reserve the right to changes in product and shipping pricing.

Contact information

e-mail: info@forestoutcomes.com

Phone: +358 41 317 0575

Post address: Pellonperänkatu 1 F 49

20740 TURKU

Visit address: Jättänväljäntie 7 B 1, 21500 Piikkiö

Ordering

Orders are placed by adding products to cart and purchasing the content of the cart by using payment processing service. All customer data is handled confidentially. Contact information collected during checkout is used only for order processing unless otherwise stated. When placing order, you are required to have read and agreed to the current terms and conditions.

Payment and payment methods

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Visma Pay. Visma Pay or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- ja Debit MasterCard -kortit, sekä Jousto ja Enterpay Lasku yritykselle.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Visma Pay

E-mail: helpdesk@vismapay.com

Telephone: +358 9 315 42 037 (workdays 8-16)

Address: Laserkatu 6, 53850 Lappeenranta, Finland

Order and payment confirmation

After a successful placement of order, you will be delivered an order confirmation email. Receiving order confirmation messages requires entering a valid email address during checkout.

Shipment methods and -fees

Domestic shipping within Finland is handled via DB Schenker Parcel. Packages will be delivered to the pick-up point nearest to shipping address and recipient will be notified via SMS message.

Delivery time

Delivery times are specified during checkout. We are not responsible for delays caused by force majeure or indirect damage caused by the delays. Exceptions in delivery times are announced on front page of the store.

Right to cancel and return policy

You have the right under the Consumer Protection Act to cancel your order within 14 days of receiving. With digital content and services returns are not accepted after delivery has been started. On the return form you are required to enter your name, address, product in question and send the form via email to info@forestoutcomes.com. Product(s) must be returned within 14 days of sending return notice in original condition and original packaging. Customer is responsible for return fees. Attach copy of return notice in the returned package. We reserve the right to charge for product depreciation if product has been used.

Right to return does not apply to products specifically made or modified to customer specification. The right to return does not apply to sealed products where the seal has been broken. The right to return does not apply to perishable or fast expiring products.

Uncollected deliveries

Uncollected deliveries are not considered as returns or cancellations. We charge all caused fees for deliveries left uncollected without notice of return.

Problems with order or delivery

If order has been damaged during shipping or it otherwise is not as ordered, you are required to contact the address disclosed under return policy within 14 days of delivery.